Introduction

Welcome! If you are reading this, you are likely interested in the process of giving a computer-based GED test at the Idaho Department of Correction, although this guide can help anybody become an expert Test Administrator. We'll start first with identifying the organizations that you'll be working with.

Pearson VUE vs GED Testing Service - What is the difference?

You will hear the names of these two organizations often during the testing process. The GED Testing Service (abbreviated GEDTS) is the company that develops and maintains the official GED test. Pearson VUE is a company that offers computer-based testing, and the GEDTS has contracted the actual process of issuing a GED test to Pearson VUE. Click on the panels below to learn more about each organization.

Answer: A company that offers computer-based testing solutions

  • Offers computer-based testing capabilities only. No student records are stored with Pearson VUE.
  • The technical support branch of Pearson VUE is called the VUE Support Services (abbreviated VSS).
  • You need a VSS login to access the following resources:
    • The VSS Website
    • The Registration Manager
    • The Admissions Manager
    • The Delivery Manager

Answer: The company that developed the official GED test

  • Develops and maintains the official GED test.
  • Stores all student records, including student accounts and test scores.
  • You need a GEDTS login to access the following resources:
    • The GED Manager

Logging In

OK, so now you know the differences between Pearson VUE and the GED Testing Service. The most important takeaway from that last section is that you need a username and password for the GED Testing Service and Pearson VUE. Click on the panels to learn how to obtain each of these.

Answer: Ask the IT personnel assigned to manage your testing center

If you work for the Idaho Department of Correction, then you need to contact Nick Yordy. The IT personnel assigned to your Pearson VUE Testing Center can access your Site Manager and create a new account for you, which will allow you to log into the following applications:

  • The VSS Website
  • The Registration Manager
  • The Admissions Manager
  • The Delivery Manager

Answer: Contact the person who manages your contract

If you work for the Idaho Department of Correction, then you need to contact Julie Oye-Johnson. The contract manager for your site must negotiate for access to the GED Manager. The GED Manager allows you to see students' personal information and test scores, and because of FERPA, there are regulations regarding who can access it. Once you have a username and password, you may access:

  • The GED Manager

Step 1 - Getting Certified

In order to proctor a GED test, Pearson VUE needs to know that you understand how to conduct a testing session and that you know how to handle special circumstances. To train you, Pearson VUE provides a multi-chapter Policies and Procedures Guide that it allows you to use on an open-book certification test.

Answer: Refer below

Answer: Refer to these resources

Refer to Pearson VUE's Scheduling Certification Exams guide.

Remember that it is an open-book test and make good use of the PVTC Policies and Procedures Guide.


Step 2 - The GED Manager

The GED Manager is a tool that is unique to corrections. To understand why it is so great, you need to first understand how GED testing is conducted with the general public.

The GED Process, in the General Public

If a member of the public wants to wants to get a GED, all they need to do is go to https://ged.com/ and create a new account. Once they do that, they get access to available testing centers in their area, and they can choose whatever time, place, and test they would like. After that, they show up at the test center they chose, at the time they chose, and take the test they chose.

A public Pearson VUE Testing Center has "open hours" and students can simply schedule their test in that window and a test proctor will be available to monitor them when they take their test. You may see why this setup would be difficult to have in a correctional setting.

The GED Process, in Corrections

A testing session in a correctional setting is much more rigid than a testing session in the public. Not only are the time, place, and test determined for the student, but the creation of their GED account is actually managed for them as well. That last piece is why the GED Manager exists.

An offender cannot access the internet to create an account for themselves so that they can take a test. As a workaround, a staff member logs into the GED Manager and creates the offender's account for them. It is done in a very streamlined fashion so that the staff member can quickly access and search for students who are already in the system, look up individual students and view thier score, and create new accounts if the student doesn't have one already.

Answer: Refer to the GED Manager How To Guide

The GED Testing Service has provided a handy how-to guide that you can access here. The GED Manager is accessible from any computer with internet. You can find it at this link.


Step 3 - The Registration Manager

Once a student has a GED account (either created themselves or in the GED Manager), they are searchable in Pearson VUE's Registration Manager. The purpose of the Registration Manager is to schedule a student for a test and then pay for that test. You can click on the panels below for more information.

Answer: Refer to Pearson VUE's tutorial

Pearson VUE has an in-depth video tutorial about how to use the Registration Manager in US Correctional Facilities. The Registration Manager is only accessible on your test center's Administration Workstation. If your testing site has a specially designated port used to connect the workstation to the Pearson VUE hub, please plug it in for this step.

Do not plug the Administration Workstation into the IDOC network.


Step 4 - Run the Remote Maintenance Agent

After an offender has been scheduled to take an exam via the Registration Manager, you must download the GED test to your administration workstation so that it is accessible by the test delivery workstations. It is important to note that simply scheduling the test in the Registration Manager does not download the test. You must run a Remote Maintenance Agent (RMA) to do that. In general, you want to run an RMA twice, to ensure that no tests are missed in the download. Once all of the tests are given, you want to run the RMA twice again to upload them to the GED Testing Service for grading.

Answer: Click on the RMA shortcut

Usually a shortcut to the Remote Maintenance Agent is on the desktop and you can just double-click it. If not, look in the Start Menu, under "Programs", then in the "Pearson VUE". The shortcut to the RMA is located in that folder.

Once you have started the RMA, a you should see text cascading down a black terminal box. This means that the RMA is working correctly. If you get a message about failing to connect to the hub, please refer to the PVTC IT Troubleshooting Guide.

Also, ignore the message describing a failure to append to a logger. That message does not affect the normal operation of the RMA.


Step 5 - The Admissions Manager

After a test session has been schedule and all of the tests have been downloaded using the RMA, you are ready to admit students to a testing session. There are a few steps to this process, including having the offender sign a log and rules agreement. Once the signatures have been obtained, you will use the Admissions Manager to approve their test and it will show up in the Delivery Manager (more on that later).

Answer: Refer to these links

You can find the Log Sheet at this link.

You can find the Rules Agreement at this link.

Answer: Refer to Pearson VUE's tutorial

Pearson VUE has an in-depth video tutorial about how to use the Admissions Manager in US Correctional Facilities. At this step, your Administration Workstation should be plugged into the same network that the test delivery workstations are on. If it is not, please do that now.


Step 6 - The Delivery Manager

After the student has signed the paperwork and been admitted to the testing session via the Admissions Manager, you must now escort the offender to their test delivery workstation and start the test using the Delivery Manager.

Answer: Click on the Delivery Manager icon

Finding the Delivery Manager icon is a very similar process to finding the RMA icon, except that you only find the Delivery Manager on the test delivery workstation. The icon should on the Desktop, but if it isn't you can find it in the Start Menu, under "Programs" and the "Pearson VUE" folder.

Once you have launched it, you will log into the Delivery Manager with your VSS login (Be patient, it can take a bit!). After you log in, it should take you to a screen where you can start the offender's exam. Note that the exam will only appear if they've been admitted using the Admissions Manager.

Do not remove the Administration Workstation from the network until all of the tests have been completed and all Delivery Managers have been exited. Doing so will crash all active tests.


Step 7 - Run the Remote Maintenance Agent

For this step, you must plug your Administration Workstation into the network/port that you originally used to schedule and download the tests.

Once all of the tests are taken, you must upload the results to the GED Testing Service so that they can be graded. To do this, you need to run another RMA session (the black box with cascading text). It is recommended that you run two sessions to ensure that all tests are successfully uploaded.


Frequently Asked Questions

Answer: Check out "GED Testing Service Accommodations"

An explanation of the accommodation process and the forms that go along with it can be found here.

Answer: Use the VSS Account Recovery Tool

You can find that tool here here.

Answer: Use the GEDTS "Forgot password?" link

You can find that link here.

Answer: Check out the PVTC IT Troubleshooting Guide

Look for a solution to your problem using the PVTC IT Troubleshooting Guide. If you cannot find the solution there, contact your testing center's technical support.